REFUND & RETURNS POLICY
Last Updated: August 2026
At Yogsudha, we aim to provide clear and fair refund, cancellation, and return terms. The applicable policy depends on whether you purchase a live yoga service, wellness program, certificate course, or physical product from the Yogsudha Shop.
1. Live Online Yoga Classes
Before purchasing a regular Live Online Yoga program, users are encouraged to use the Free Trial, where available, to understand the nature and suitability of the class.
Once a paid class period has started or access to the live class has been provided, the fee is generally non-refundable for the used or commenced service period, except where required by applicable law or where Yogsudha is unable to provide the purchased service.
If a class is cancelled by Yogsudha and no reasonable rescheduling or alternative arrangement can be provided, an appropriate refund or adjustment may be offered for the affected service.
2. Teacher-Managed Yoga Classes
Teacher-managed classes are conducted by the yoga professional assigned to the relevant program.
Once the applicable class period has commenced, refunds are generally not available merely because a participant chooses not to attend.
If the assigned yoga professional is unable to provide the service for a material period and Yogsudha cannot reasonably arrange an alternative or reschedule the affected sessions, an appropriate adjustment or refund may be considered.
3. Wellness Programs
For wellness programs involving scheduled sessions, consultation, guidance, or other time-based services, cancellation/refund eligibility will depend on whether the program has commenced and whether the relevant service has already been provided.
Once a substantial part of the purchased service has been delivered, refunds may be reduced or unavailable for that delivered portion.
4. Certificate Courses
Once access to course materials, classes, assessments, or other substantial course content has been provided, course fees are generally non-refundable except where required by applicable law or where Yogsudha is unable to provide the purchased course.
Failure to attend, participate, complete an assessment, or meet certificate eligibility requirements does not by itself create a right to a refund.
5. Renewals
Where a yoga class or program requires manual renewal, each successful renewal represents a new access/service period.
Users who do not wish to continue should simply avoid making the next renewal payment.
If automatic recurring payments are introduced in the future, the applicable cancellation terms will be disclosed with that service.
6. Duplicate or Incorrect Payments
If you believe that:
- the same payment was charged more than once,
- payment was deducted but the order was incorrectly recorded,
- an incorrect amount was charged,
please contact Yogsudha with the relevant order/payment details.
Verified payment errors will be corrected or refunded as appropriate.
7. Yogsudha Shop — Physical Products
For eligible physical products purchased from the Yogsudha Shop, a return/replacement request should be made promptly after delivery if the product is:
- damaged during delivery,
- materially defective,
- incorrect compared with the confirmed order, or
- otherwise eligible for return under applicable law or the product-specific terms.
Customers may be requested to provide photographs, packaging information, order details, or other reasonable evidence.
8. Non-Returnable Products
For health, hygiene, safety, or product-integrity reasons, certain opened, used, personalized, perishable, consumable, or hygiene-sensitive products may not be returnable unless defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law.
Any product-specific restrictions should be reviewed before purchase.
9. Return Condition
Where a physical product is eligible for return, it should normally be returned with its original packaging, accessories, labels, and accompanying items where reasonably possible.
The product should not have been unnecessarily used or damaged after delivery.
10. Refund Method and Processing
Approved refunds will normally be processed to the original payment method or through another appropriate method where necessary.
Banking institutions and payment gateways may require additional time to reflect a processed refund in the customer’s account.
11. Shipping Charges
Where a return results from an incorrect, defective, or damaged product supplied to the customer, reasonable return/shipping arrangements may be provided as applicable.
For other eligible returns, shipping or handling charges may be non-refundable or may be borne by the customer where permitted by law and disclosed as applicable.
12. Partner / Affiliate Earnings
If an order that generated affiliate commission or yoga professional earnings is subsequently cancelled, refunded, reversed, charged back, or determined to be invalid, the corresponding unpaid commission or settlement may be cancelled or adjusted.
If an associated payout has already been processed, an appropriate adjustment may be made against future eligible earnings where permitted and applicable.
13. How to Request a Refund or Return
To request an eligible refund, return, replacement, or payment correction, contact Yogsudha through the Contact Us page.
Please provide:
Order number + registered name/email + reason for request + relevant supporting information/photos (where applicable).
14. Statutory Rights
Nothing in this Refund & Returns Policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded under applicable Indian law.
15. Policy Updates
Yogsudha may update this policy as its programs, products, payment systems, or operational requirements change.
The version published on the website at the relevant time will apply subject to applicable law.